Returns & Exchanges
Returns - Please email us at firstname.lastname@example.org
Items can be returned within 30 days of delivery for a Store Credit Voucher (valid 1 month) or a refund (Includes Sale Items) There are *No Refunds/Exchanges on Free Plus Shipping Items*
To be eligible for return, your item(s) must be unused and in same condition that you received it. Refunds are only offered according to the return requirements below and we can only replace items if they are defective or damaged.
. Item(s) must be returned within 30 days of receipt
. Item(s) must be unworn, unwashed, unstained & unperfumed
. Item(s) must be unused and in same condition that you received it.
It must also be in the original packaging.
. Free Plus Shipping Items
. Gift Cards
. Downloadable Software Products
. Hair accessories, hats, socks & earrings cannot be returned
. All pet scarfs, collars, socks, booties, pet vests,
cannot be returned due to hygiene reasons
. Any Item(s) not in its original condition, is damaged or missing
parts for reason not due to our error
. Any Item(s) that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you with the details of your processed return. We process returns within 7 days of receipt!
You will need to pay the postage costs for returning your item to us. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the Item(s) received were proven faulty).
*Please note we are not responsible for any import taxes/custom duties and fees levied by your Country*